FAQ — Frequently Asked Questions

Blind boxes & collection

Are the figurines random?

Yes, each blind box contains a surprise figurine from among the models in the series.

Can I have duplicates?

Yes, duplicates are part of the principle of blind boxes.

Do the displays contain the entire collection?

The displays are designed to offer a complete range.
However, since the distribution is random, slight variations may occur.

Is the rare figurine guaranteed?

No, the rare figurine is distributed randomly and is not guaranteed.

Why do I have a duplicate in my display?

In rare cases, variations in assembly may result in a duplicate.
We encourage exchanges between collectors to complete series.

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Customer service & support

What should I do if my figurine is defective?

Contact us with a photo and your turbokid.fr order number via contact@turbokid.fr

Can I exchange a figurine?

Exchanges are not offered for duplicates or personal preferences.

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Order & delivery

What should I do if my package is lost?

Contact us with your order number.

I received the wrong product

Please send us a photo + proof of purchase via our customer service form.